FAQ

Processing Times

Our standard processing time for parts purchased not during an open pre-order is approximately 5-7 business days excluding Federal Holidays and weekends. During high volume seasons, many parts are made on demand and to order, so you may experience a slightly longer processing time than the standard time frame. We strive to make and ship orders as soon as they come in, and often your order will ship sooner than noted. If you need an item by a specific date, please email us with your order number, timeline, and reason for expediting your order by using our contact sheet. Expedited orders may be subjected to a rush order fee.

Incorrect Address

We ship orders out by using the address you entered at checkout. If for any reason you have entered your address incorrectly, please email us ASAP with your order number and correct address before you receive a shipping notification. We will make every effort to adjust your shipping address before it arrives at the post office.

Domestic Shipping

All domestic packages are shipped either via USPS or UPS, decided at the time of checkout by the buyer. Packages are shipped out of a very small town that does not offer same day departure to processing centers. Please allow at least 24 hours after you receive tracking on a business day for scans to show.

Package Protection, Signatures at Delivery, and Expedited Shipping

We highly encourage you to purchase our Package Protection at checkout for peace of mind, and assurance of a replacement if your package goes missing or is damaged in transit. 

Additional methods of package protection and faster delivery are also available at checkout, including Priority, Express and Signature Upon Delivery.

International Shipping

All orders shipping outside of the contiguous US are subject to local fees, taxes, fees or import charges that the buyer is responsible for. Please anticipate a longer delivery timeline for all international orders outside of the US, and keep an eye on your tracking in the event that your package needs your approval for release at your local postal or import office.

Delivery Delays or Unforeseen Circumstances

We request hand scans of every package regardless of the carrier you select at drop off to ensure your package reflects acceptance into their system as soon as possible. Once a package is accepted into the USPS/UPS network, we are no longer liable for your package. We highly encourage purchasing package protection at checkout to expedite missing, damaged or stolen packages. In the event that your package is lost in transit or missing, please contact your local post office branch to file a claim.

Made to Order Information

Many Ritual Casting Co. items are made to order as soon as we receive them. Due to the nature of our made to order business, we cannot accept order cancellations or changes after 2 hours of purchase. 

Custom Orders or Finishes

We are always happy to see if we can make something new and cool for you, send us a message through the contact form of our website and we will see what we can create for you!

Returns and Exchanges Policy

Due to the made to order nature of our business, we cannot accept returns for any reason outside of non-disclosed defects. We make every effort to disclose measurements and specifics of each product we create so that you can shop confidently. If you have a question about a part fitting, please email us before purchasing!

We understand that every once in a while, things just don’t work out. We are committed to your experience and will make every effort to make things right - feel free to send us an email if you have any unforeseen issues, and we will work with you to find a solution.

Collaborations, Press & Events

Ritual Casting Co. has worked with many builders to prep their motorcycles for shows, press, and film. We are always open to working with likeminded people and shows to showcase our product. Get in touch with us via Instagram @ritual_casting or through the contact page on our website - we would love to work with you!